Q: How is pricing determined?

A: Our pricing is based on a number of factors, specific to the production process the items will undergo. Screen-printed garments and DTF garments are priced by quantity of garments, number of locations of print, and colors per location. Embroidered items are priced by quantity of garments, number of locations, and size of each location. Sublimated items are priced by the type of garment, quantity, and complexity of the embellishment.

Quantity of items refers only to items with the EXACT SAME design. Each group of items with matching designs will be priced on their own.

If you are looking to cut the price of your shirt, you might consider increasing the number of shirts to hit the next price break, cutting down the number of colors or locations, or picking a less expensive garment.

Q: How can I get a quote?

A: Pricing varies between processes, products, and quantities, so pricing is best done via custom quote. You can stop by our showroom, email us, call us, or submit our quote request form.

Q: Do you have a minimum order?

A: We don’t have minimum orders, but certain processes do require set-up fees for smaller orders. For example, if you are screen printing, your set-up fees decrease (and will eventually disappear) as your quantity increases. For embroidery and other processes, there are no set up fees (aside from possible digitizing), but pricing will decrease with quantity.

Q: What is your turnaround time?

A: OSS Print Lab operates on a 2-week turnaround for all orders. Some printing processes or items do take longer than 2 weeks. Please contact us to get an accurate estimate of the timeline for your order. Please be aware that these timelines are estimated after a complete order has been submitted.

If you need to receive your job by a certain date, please let us know- Plan ahead!

Q: I need my screen printing order faster than that. Do you have rush options available?

A: Rush orders can sometimes be accommodated. If you need your order sooner than two weeks, you’ll need to contact us to check our availability. If we have the availability, rush fees will apply, and are determined based on the size of order and required turn-around time. We may limit quantities and/or restrict the artwork for these services. Some orders may not be possible to rush.

Q: How will my order be shipped?

A: Most orders that go through our shop are customer pickup orders. We also offer shipping for our non-local customers.

Q: When do I pay, and what methods of payment do you accept?

A: At the time you place your order you must also pay for your order in full. We accept cash, personal or business checks, and all 4 major credit cards (MasterCard, Visa, Discover, American Express). If you want to call your payment in, we gladly accept credit card numbers over the phone.

Q: What is your reorder policy?

A: We allow one reorder at your original price if you place it within two weeks of your initial order’s completion. After that time period, or after that one reorder, your price goes back to being based on quantity.

Q: Can I make changes to my order once it has been placed?

A: You can add product, but check with your salesperson to see if it will affect your timeline. A good rule of thumb is that adding product within a 5 business days of your completion date may delay your order. Art changes can be made up until artwork is approved.

Q: Can I bring my own garments in to be printed or embroidered?

A: Yes, we can screen print, embroider and heat press on customer-provided garments. Please specify when requesting a quote that you will be bringing in your own items, and sometimes the price varies for this.

Q: What if I cancel my order?

A: If we have already ordered your garments, you will be responsible for a $25 restocking fee, as we have to pay to return them. Depending on the size of the order, the restocking fee could be larger.